Our pieces feature either 18-karat gold plating or silver plating over a high-quality base metal, depending on the design. Base metals may include stainless steel, sterling silver, or brass.

Each piece is crafted to bring a personal touch to your everyday style or make a meaningful gift for someone special. For the exact base metal and finish of a specific item, please refer to its product description.

Plated jewelry may gradually show signs of wear or changes in appearance over time. Exposure to moisture, sweat, chemicals, friction, and improper storage can accelerate this process.

To help preserve your piece, avoid direct contact with water, perfumes, lotions, and cleaning products. Store it in a dry place when not in use.

Personalized jewelry may require production time before shipping. Total delivery time depends on the item's production schedule, shipping method, destination, and carrier. Usually, it takes 2-4 weeks to arrive. For more information, please check our shipping guide.

If you notice an incorrect shipping address, contact us as soon as possible with your order number and the correct address.

We will check whether the address can still be updated. Once an order has been dispatched, we may not be able to change the delivery address. Please make sure your shipping details are accurate before completing checkout.

Personalized jewelry may enter production soon after an order is placed. If you need to change or cancel an order, please contact us as soon as possible and include your order number.

We will review the order status and let you know whether a change or cancellation is possible. Once production has started or an order has shipped, changes may no longer be available.

If tracking is available for your shipment, tracking details will be provided through the shipping confirmation or order notification process.

Please allow time for the carrier's tracking information to update after dispatch. If your tracking information has not changed for an extended period, contact us with your order number so we can assist you.

Personalized items may have different return and exchange conditions from non-personalized products because they are made according to the details submitted with an order.

Please review our Returns & Refunds policy before purchasing for the applicable conditions, exclusions, and instructions.

If your item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number and clear photos of the issue so we can review it.

We're sorry if something isn't right with your order. Please contact our customer support team and include:

• Your order number

• A brief description of the issue

• Clear photos of the item and its packaging, where relevant

Please contact us as soon as reasonably possible after delivery. We will review the details and explain the available next steps in accordance with our store policies.