Returns & Refunds
Personalized Returns: Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will replace it at no additional cost.
We strive for 100% customer satisfaction so if you are unhappy with a personalized item, we ask that you reach out to our customer service team and we will work with you to make things right.
*Please note that once you order a personalized item we begin working on it right away so we cannot accept edits for personalized orders.
Non-personalized Returns: If you’re not satisfied, you can exchange or return non-personalized items within 30 days of your purchase. Unfortunately, we can’t offer you a return or exchange if 30 days have passed.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
Damaged or Incorrect Items:
If your item arrives damaged, incorrectly designed, or if there is an error with your order, please contact us as soon as possible so we can promptly assist you.
To report an issue, please:
- Contact our customer service team
- Provide clear photos of the item
- Describe the issue in detail
Once approved, we will offer a replacement, exchange, or store credit, depending on the situation.
Refunds:
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method unless another method is agreed upon or required by law.
Please allow [7–14 business days] for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
The time needed to inspect a return, process a refund, and have funds posted by your payment provider may vary.
If you have not received your refund after the applicable processing period, please contact us with your order number.
Exchanges:
Exchanges for personalized jewelry may not be available because each item is made according to the customization details submitted with the order.
For non-personalized items, please contact us to ask whether an exchange is possible. All exchanges are subject to product availability and the applicable return conditions.
If an item is defective or incorrect, please contact us so we can review the issue and determine an appropriate solution.
Contact Us
Have a question about a return, refund, or existing order? We're happy to help.
Email: service@mivagift.com